*Wall of Fame* October 2017

*Wall of Fame* September 2017

*Wall of Fame* August 2017

JIRA LOGGING CLARIFICATION

Check for an existing query

When to log a new query?

*No issue exists – phone/queue/email/instant message

*Could have the same booking different issue?

*SPN log a new query

*For Relocation SPN – Log a separate issue when you get any reply from individual bookings. – set to Sent To Procurement if it needs to be worked on. 

*Questions about a SPN – log as Clarification of Product

When NOT to log an issue

*Promos sent from supplier/selling partners/other support teams ect….

*When you transfer a call

*When you forward a queue

*When you forward an email

When to add to an existing issue.

*An email reply

*Any updated issue

When to close an issue

*When you’re working in open JIRA issues and you get a result

*When you worked on an issue and the agent never advised if she would get back to you.

When to keep an issue open

*If you have a procurement issue and is SENT TO PROCUREMENT

*If you have an investigation with Content – SENT TO CONTENT

*Wall of Fame* July 2017

*Wall of Fame* June 2017

*Wall of Fame* May 2017

*Wall of Fame* April 2017

Hotelbeds Phone Numbers & Point of Contact

The best number to call for Hotelbeds

USA (+1) 929 207 0487
Canada (+1) 343 803 3226

Our main contact.

Diego Barake 

Email: D.barake@hotelbeds.com

Key Contacts for Excellence/Beloved/Finest Resorts

Main Contact Contracting and Sales Excellence Group (CUN/PUJ): Alexandra Esquivel Luna aesquivel@grupoexcellence.com

Reservations and Inventory Manager Mexico: reservations.cun@grupoexcellence.com

Reservations and Inventory Manager Dominican Republic: reservations.puj@excellence-resorts.com

Groups and Weddings Excellence Group (CUN/PUJ for rooms and wedding packages: groups3@grupoexcellence.com

POST-TRAVEL Customer Service per Brand:

Excellence Resorts CUN or PUJ: customerservice@excellence-resorts.com and  customerservice1@excellence-resorts.com

Beloved Hotels: customerservice@belovedhotels.com

Finest Resorts: customerservice@finestresorts.com and customerservice1@finestresorts.com

Walt Disney World’s Free Dining Promotion is back! Please see the offer information below.

USA MARKET

MFX Promotion

Booking Window: 24 Apr. 17 – 07 Jul. 17

Travel Window: 21 Aug. 17 – 30 Sept. 17

Participating Hotels (3 night minimum required):

Disney Value Resorts

·        Disney’s All-Star Music Resort

·        Disney’s All-Star Sports Resort

·        Disney’s Art of Animation Resort

·        Disney’s Pop Century Resort

    

Disney Moderate Resorts

·        Disney’s Caribbean Beach Resort

·        Disney’s Coronado Springs Resort

·        Disney’s Port Orleans Resort – Riverside

·        The Cabins at Disney’s Fort Wilderness Resort

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Quick Service Dining Plan

MFY Promotion

Booking Window: 24 Apr. 17 – 07 Jul. 17

Travel Window: 14-20 Nov. 17; 25-27 Nov. 17; 8-23 Dec. 17

Participating Hotels (3 night minimum required):

Disney Value Resorts

·        Disney’s All-Star Music Resort

·        Disney’s All-Star Sports Resort

·        Disney’s Art of Animation Resort

·        Disney’s Pop Century Resort

   

Disney Moderate Resorts

·        Disney’s Caribbean Beach Resort

·        Disney’s Coronado Springs Resort

·        The Cabins at Disney’s Fort Wilderness Resort

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Quick Service Dining Plan

MFZ Promotion

Booking Window: 24 Apr. 17 – 07 Jul. 17

Travel Window: 21 Aug. 17 – 30 Sept. 17; 14-20 Nov. 17; 25-27 Nov. 17; 8-23 Dec. 17

Participating Hotels (3 night minimum required):

Disney Deluxe Resorts

·        Disney’s Animal Kingdom Lodge

·        Disney’s Beach Club Resort

·        Disney’s BoardWalk Inn

·        Disney’s Contemporary Resort

·        Disney’s Grand Floridian Resort & Spa

·        Disney’s Polynesian Village Resort

·        Disney’s Wilderness Lodge

·        Disney’s Yacht Club Resort

Disney Deluxe Villa Resorts

·        Disney’s Animal Kingdom Villas

·        Disney’s Beach Club Villas

·        Disney’s BoardWalk Villas

·        Disney’s Old Key West Resort

·        Disney’s Polynesian Villas & Bungalows

·        Disney’s Saratoga Springs Resort & Spa

·        Boulder Ridge Villas at Disney's Wilderness Lodge

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Disney Dining Plan (not Quick Service or Deluxe)

CANADA MARKET

 Please note that Free Dine is arrival based, so guests arriving on the last day of a date break will receive Free Dine for the duration of their stay.

MGB Promotion

Booking Window: 24 Apr. 17 – 31 Aug. 17

Travel Window: 13 Aug. 17 – 30 Sept. 17

Participating Hotels (3 night minimum required):

Disney Value Resorts

·        Disney’s All-Star Music Resort

·        Disney’s All-Star Sports Resort

·        Disney’s Art of Animation Resort

·        Disney’s Pop Century Resort

    

Disney Moderate Resorts

·        Disney’s Caribbean Beach Resort

·        Disney’s Coronado Springs Resort

·        Disney’s Port Orleans Resort – Riverside

·        The Cabins at Disney’s Fort Wilderness Resort

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Quick Service Dining Plan

MGC Promotion

Booking Window: 24 Apr. 17 – 31 Aug. 17

Travel Window: 14-20 Nov. 17; 25-27 Nov. 17; 8-23 Dec. 17

Participating Hotels (3 night minimum required):

Disney Value Resorts

·        Disney’s All-Star Music Resort

·        Disney’s All-Star Sports Resort

·        Disney’s Art of Animation Resort

·        Disney’s Pop Century Resort

   

Disney Moderate Resorts

·        Disney’s Caribbean Beach Resort

·        Disney’s Coronado Springs Resort

·        The Cabins at Disney’s Fort Wilderness Resort

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Quick Service Dining Plan

MGF Promotion

Booking Window: 24 Apr. 17 – 31 Aug. 17

Travel Window: 13 Aug. 17 – 30 Sept. 17; 14-20 Nov. 17; 25-27 Nov. 17; 8-23 Dec. 17

Participating Hotels (3 night minimum required):

Disney Deluxe Resorts

·        Disney’s Animal Kingdom Lodge

·        Disney’s Beach Club Resort

·        Disney’s BoardWalk Inn

·        Disney’s Contemporary Resort

·        Disney’s Grand Floridian Resort & Spa

·        Disney’s Polynesian Village Resort

·        Disney’s Wilderness Lodge

·        Disney’s Yacht Club Resort

Disney Deluxe Villa Resorts

·        Disney’s Animal Kingdom Villas

·        Disney’s Beach Club Villas

·        Disney’s BoardWalk Villas

·        Disney’s Old Key West Resort

·        Disney’s Polynesian Villas & Bungalows

·        Disney’s Saratoga Springs Resort & Spa

·        Boulder Ridge Villas at Disney's Wilderness Lodge

Required Component: 2 – 10 Day Magic Your Way Ticket with Park Hopper® Option or Magic Your Way Ticket with Park Hopper® Plus Option

Offer: Free Disney Dining Plan (not Quick Service or Deluxe)

*Wall of Fame* March 2017

*Wall of Fame* February 2017

*Wall of Fame* January 2017

*Wall of Fame* December 2016