PASSENGERS AT DESTINATION - ALAMO TROUBLESHOOTING

Scenario:

**Passengers at depot desk Alamo does not see their reservation or they see a cancelled reservation

Step 1 :                      Call Alamo Desk: 1-800-662-2725… Extension 1

Step 2:                       Provide booking code from DG F14 (this is the contract ID) **see screen shot below

Step 3:                       Provide voucher Number:    This is our booking number  - **see screen shot below

Step 4:                       Make new reservation with Alamo and update f8 notes.

Step 5:                       Notify Depot directly :           

They can view the new confirmation immediately

                                    If you are unable to get thru to the Depot provide confirmation to agent to pass to clients.

**Alamo will bill us as normal

F5 - F8 CAR Confirmation screen on the booking:

DG screen F14

booking code is contract ID

Inventory Code is the CAR TYPE as per Alamo

Calypso booking number is the Voucher (Alamo will ask for this)