Excellence Award Winner *November 2015*

                                                          Adrienne Colon

Excellence Award Winner *October 2015*

Lenore Di Donato

Connectivity Email

If you ever have questions about an external product that needs to be addressed by the connectivity team. Please use the following email, fcgpconnectivity@flightcentre.com>.

Victoria Clipper - YYJ-SEA

priced for IH only FOR travel  01MAY16-05SEP16  only

      ***ONE OFF CODE***

SUPPLIER:    Jonview/Victoria Clipper

PRODUCT:     Victoria Clipper  YYJ - SEA

CODE:        T/YYJ/ZVPPA

Philadelphia Meeting with Liberty Team Leaders 12/15/15

                                                 The Flappers!! Maria, Amanda, & Vicki

H/KOA/THE LUAU AT THE KING KAMEMEHAS KONA BEACH HOTEL

PLEASE USE CODE M/KOA/ZLKAC FOR THE IH MARKET
IT IS PRICED OUT FROM  02JAN16 to 22NOV16.

*Product Support Moments*

                                              Happy 6th Anniversary Adrienne!!

*Product Support Moments*

                                              Happy 30th Birthday Jolie!!!

Liberty Travel RFP Process

https://drive.google.com/file/d/0B2IwZL3bQb01Vkp1NDFLZXkxaG8/view?usp=sharing

Gray Line New York 2016/17

List of the tours we are no longer valid for 2016-17 contract period:

·         All Loops – Statute of Liberty / Ellis Island Ferry ( M/NYC/ GALS)

·         All Loops tour plus Museum of Modern Art (M/NYC/GALMO)

·         Classic New York 48 hrs pass (M/NYC/GENS)

·         Gray Line East and Play Card (M/NYC/GLEPD)

·         Hop-on, Hop-Off Ferry (M/NYC/GFEAA)

M/OGG/DRUMS OF THE PACIFIC

ZDPAC - priced out for LT (01JAN16 to 31DEC16)
Preferred Seating

M/LAS/3 GUN EXPERIENCE

ZGEAF - loaded for IH (01JAN16 to 31DEC16)

M/OGG/DRUMS OF THE PACIFIC

ZDPAA - priced out for LT (01JAN16 to 31DEC16)
General Seating

Team Picture with Lisa (TL for Product Support South)

                               

Supplier code for Waldorf Astoria Orlando

We do not have a contract for this hotel. Please use Supplier Code H/MCO/ZWAO to send our requests through Bonotel.

ROADBEAR CAMPERS

RFP for all Roadbear camper vans will be loaded on a case by case basis via CARS team. Queue to LRFPUSE. Our team is not loading RoadBear moving forward.

 

Karmel Contact for RFP

Send RFP's to the email below for Karmel

flightcentre@karmel.com

Diamond Head Key Contacts

Transfers/ANRs

bobby.campbell@mcahawaii.com             808-589-5562

 

MODs (tours)

richelle.hokoana@mcahawaii.com            808-589-5558

stacie.takahashi@mcahawaii.com             808-589-5557

mika.poppert@mcahawaii.com                  808-589-5559

 

In cases of escalation, please contact Bobby, Richelle, or Leslie.

CANADA CONTACTS

CLICK ON THE LINK BELOW FOR CANADA CONTACTS

 

 

CANADA CONTACTS

Excellence Award Winner *September 2015*

Raquel Blanco

**Team Getaway Dinner 2015**

**FCGP JEOPARDY**

Gosha & Adrienne with Miss Liberty!

                                                 

BEST PHONE TO CALL FOR ANY CUSTOMER SERVICE ISSUES ETC.

GTA

Please use the email below for our direct contact.
jessica.long@gta-travel.com.au  

CUSTOMER SERVICE (IN NY) 1- 800 597-9567

Excellence Award Winner *August 2015*

                                                             Glorymar Arvelo         

                                                              

CALGARY STAMPEDE

M/YYC/ZCSAA - SANDMAN HOTEL - IH MARKET (2016) RATES

M/EIS/PETER ISLAND TRANSFER

ZAHAD - loaded for 2016 (LT only)
ZHAAE -  return loaded for 2016 (LT only)

T/ANA/LUX BUS TO LAS VEGAS

ZHHAC - priced for 2016/2017 - (IH, market only)

Caribbean and Mexico Destination Cheat sheets for Hard Rock and Melia

 

 

Please note Caribbean Product Team and Mexico-Central America Product Team have saved destination cheat sheets for Hard Rock & Melia in the following:

 

Caribbean:

M:\CARIBB\DESTINATION CHEAT SHEETS - CARIBBEAN

 

Mexico:

M:\MEXICO\2015\Destination Cheat Sheets

 

 

 

 

 

 

 

HOW TO QUOTE ATI RATE

ATI Logon Details:

URL: http://www.americantours.com/

Username: America

Password: travelspirit

 

 

Packages:

STEP 1: Login to website.. make sure you clicking on AmericaNet  ( Getaways )

 

 

 

STEP 2:  Click on Packages, pick your package type ( Escorted Motorcoach Tours , Drive America Tours, or City Breaks )

 

Select your Start City.

 

Search

 

STEP 3:  Choose your tour

 

Click to expand and select an option

 

 

STEP 4:  Choose your departure date, how many rooms and how many people are traveling.

 

Search

STEP 5:  You will now see the total package price ( net )  inclusive of all taxes. Be sure to write down the booking code and add to your travel summary .

STEP 6:  Select Add Another Item

STEP 7:  Search for hotel to add under Power Search.

 

Enter hotel name, your start and end dates.

 

Search

STEP 8: Scroll down to find your hotel, select which room is needed and click on BOOK

STEP 9: You should now see the total package price (net) for the hotel stay inclusive of all taxes. Be sure to write down the booking code for the hotel stay .. this is important.

 

Select Yes to add selected items to your travel summary

STEP 10:  You should now see your travel summary with the total net cost inclusive of taxes for both the package and the hotel add on.  

 

You are ready ti

Hotels for Disney:

 

STEP 1: Login to website.. make sure you clicking on ATI Connect (Hotels)

 

 

STEP 2:  Click on Tariff Downloads

 

Click on FIT Hotel Tariff Rate Spreadsheets and select your travel period

STEP 3: Select your city on bottom tabs..

 

Find your hotel , find your room category find your dates.

 

Rates will be net rates based on single, double, triple and quad occupancy inclusive of all taxes. If needing a 5^th person rate you will need to contact ATI.

 

Be sure to write down the booking code.. you will need this later..

Cancelling booking for Beverly Hills Marriott LAX

Please see links below:

https://drive.google.com/file/d/0B2IwZL3bQb01QXc5aUtWRUtGQ0k/view?usp=sharing

https://drive.google.com/file/d/0B2IwZL3bQb01VHdZUDk2SGVKbFk/view?usp=sharing
 

When cancelling booking send to email below manually:

*Product Support Moments*

HAPPY 50TH BIRTHDAY VICKI!!

Excellence Award Winner *July 2015*

                                                              Raquel Blanco

H/LAS/Cosmopolitan

US West - Nevada - Las Vegas

**UPDATE**

At this time we can confirm that the fire at The Cosmopolitan of Las Vegas at Bamboo Pool at the West End tower has been contained and put out.  The fire started at approximately 12:15 p.m. PDT. There were no serious injuries. The cause of the fire is still under investigation. Guests were alerted to the situation by our team of safety professionals and our comprehensive emergency responsive program, and proper evacuation procedures were used. At The Cosmopolitan of Las Vegas the safety and security of our guests and CoStars is our first priority.

Additionally, Marie spoke to Maverick Helicopters and no flights were cancelled.  A few guests staying at Cosmopolitan asked to adjust the time of their flight/tour due to not having access to their room.  Maverick was able to comply with all requests.

**********************************************************************************************
Please be advised that at 12:40 PM PST on 25Jul15 a fire was reported at the pool at The Cosmopolitan in Las Vegas. At the currente time, there have been two minor injuries reported and the fire is now out.  Marie Reese has been in contact with my representative at the hotel and at the current time there is no one in the hotel. The elevators have been turned off.  There are expected to be NO relocations needed; however, the hotel is awaiting confirmation from the fire marshal.

AM Resort Connectivity Update

Procurement would like to provide everyone with an update/status for all new properties for AM Resorts in Mexico:

Secrets Akumal – 4.5* - RMY/LSET

Loaded & open for sale

Applicable for travel 1Nov15 onwards

Secrets Papagayo – 4.5* - LIR/LSEC

Previously was Hilton Papgayo

We have received all mapping and this property is currently in testing for HBSi.

Property is closed and will reopen 20Nov15

Breathless Los Cabos – 4.5* - SJD/LBRE

Applicable for travel 1Dec15 onwards

We have received all mapping and this property is currently in testing for HBSi.

Secrets Playa Bonita – 4.5* - PTY/****

Previously was Presidente InterContinental Playa Bonita

Have not received any contract information or mapping

Property will officially be rebranded 1Dec15

Procurement will advise further with updates as all testing has been completed.  Please let them know if you have any questions.

H/RMY/Excellence Riviera Cancun

Latin America - Mexico - Riviera Maya

Message from Carlos at Excellence Riviera Cancun:

We are expecting the normal levels of noise, presence of workers and overall visual disturbances that we encountered in the last couple of years with the previous renovations, which were identical in terms of what was done within the rooms. Mainly, upgrade and change in decoration such as paint, curtains, some furniture pieces, lamps, doors in bathroom, a new shelf for luggage, an enhanced lounge bed on the terrace to replace current lounge chair, and so on.

It is important to mention that the buildings where the suites will be adapted to turn them into Two-story Rooftop Terrace Suites, will imply a more thorough process as the stairs inside the room need to be put in place. Please bear in mind that our guests’ comfort and satisfaction is our utmost goal; therefore necessary measures  will be taken into account.

I hope this information will be to your satisfaction and let me know if there is anything else that I may be in assistance to you in this regards.

Escape & EuroBreak Documents

With over 300 Escapes and EURObreaks packages now booked, there are a lot of requests for issuing of the new Personal Keepsake Documents coming through. To ensure documents are produced and delivered as quickly and correctly as possibly, please follow this process:

1 – On final payment of your Calypso booking you will receive the standard Calypso docs to your email

2 – FORWARD these documents along with your Sabre reloc to only@libertytravel.com

3 – Vouchers / myTime and any other attachments you receive will need to be printed in your office and placed in the documents folder when you receive it. The only@liberty team will be sending you ONLY the keepsake document book and the document wallet.

4 – If departure is within 7 days of receiving the email, an electronic version of the book will be emailed to you. We will make every attempt to get the printed book to you, however this may not always be possible (due to weekends etc). Regardless, a book will still be printed and delivered to you to give to the customer on their return as a Keepsake of their trip.

For the only@liberty team to be able to track your requests and questions, please only use the only@libertytravel.com email address.

H/FLL/Westin

US East - Florida - Fort Lauderdale

Please note effective as of today, 21 July 2015 – The Westin Resort and Spa, Fort Lauderdale will no longer be a Preferred MyTime hotel.

We will remain selling this hotel as a non-preferred property.

The hotel has agreed to honor all attached bookings with the MyTime inclusions.

Any NEW bookings made from 21 July 2015 onwards - the My Time Inclusions will no longer apply.

Right now, all products have been taken off-line for us to update Calypso.

If you have any questions, please let Lori in USA Procurement know.

Just For Laughs

Product Support *Moments*

USA Ball 2015

                                
                                                          Jolie, Vicki, Maria & Raquel

 

H/AUA/Radisson Aruba - Hilton Aruba

Caribbean - Aruba

We have received the official press release regarding this change:  Radisson Aruba is now Hilton Aruba Caribbean Resort & Casino effective July 15, 2015.  We are in the process of updating Calypso with the new hotel name and reopening the products as we had shut them down earlier today. 

There is no change to existing contracts and information (outside of payment and reservations reporting information) and all previously made bookings are honored as made.  Hilton welcomes all new bookings as well under our existing contracts.  Caribbean was aware of one issue today with one booking that arrived yesterday and was assured that the issues experienced were a result of the new Hilton systems not being up and running yet.  I have been assured that there should be no further disruptions. 

We have also confirmed that there will be no disruption to the myTime program for existing and new bookings. 

An FBR will go out to all existing reservations today to advise of the name change so that clients are aware. 

H/PID/Atlantis Beach Tower

Caribbean - Bahamas - Paradise Island

The River Pool and Lazy River at PID/Atlantis Beach Tower is closed due to unforeseen circumstances. The area is being patrolled for guest safety. The most significant work has already taken place. The waterfall area of the River Pool is being repaired at this time.
Work will take place Monday-Friday from 10am-4pm EST and is expected to be completed by 31Aug. They do not anticipate this having a significant effect on the guest. No compensation is being offered.

H/WDQ/Wilderness Lodge

US East - Florida - Orlando - Disney

H/WDQ/Wilderness Lodge is going through multiple refurbishments. Guests will notice construction work in various areas.
The areas affected are the Hidden Springs Leisure Pool. the leisure pool at The Villas Wilderness Lodge, resort beach, playground, recreation fire pit & nature trail. Noise may be overheard while this work is being completed, but construction will not begin until after 9 in the morning.
No compensation is being offered.

H/WDQ/Polynesian Resort

US East - Florida - Orlando - Disney

H/WDQ/Polynesian Resort is going through some general construction. During this time, guests will observe construction taking place and certain pathways and buildings may be unavailable. The East Pool will be closed for enhancement. Guests may see or hear work in progress. No compensation is being offered.

Amtrak Process and Margin

FCGP has been able to negotiate an agreement with Amtrak for rail only throughout the United States and Canada.  The process for this new partner is below; however, the margin on this product is 10%.    Please review the process and advise if you have any concerns.   If you would not like your organization to have access to Amtrak due to the margin, please advise by end of day Thursday, July 9^th.

• MPC Template Code:  M/XXX/AMT

• Process: 
• Please quote all rail tickets from http://www.amtrak.com . 
• Please quote the total amount (inclusive of taxes) to your client from the website. This amount will be visible once you add the tickets to “your cart”.  The net rate will be a 10% deduction of this rate. 
• Please do not confirm the tickets on the website.
• Please email the request to sales@ylginc.com . Be sure to include the following: clients name, ages (if children are traveling), one-way or roundtrip, depots, amount as seen on the website, exact requested times, class of travel (Saver, Value, Flexible and Premium) and train number (if possible). 
• Any requests will be responded within 24-hours. 
• Full payment is needed at time of confirmation.
• Caution:  Please consider all train requests as not confirmed until an email is received from Amtrak/Yankee Holidays confirming the train times, ticket amounts and class of travel is received. Full payment is needed at time of confirmation.
• Full payment is required to be entered into Calypso at time of confirmation.
• This is a reduced commission of 10%.

T/YVR-YYJ/SIV - Zcode

Canada - Vancouver - Victoria

I have created a zcode based on the current contract from Jonview for a Seat in Coach transfer from Vancouver Downtown to Victoria Downtown.

T/YVR/ZMMAA

01Dec15-30Apr16
Priced for: IH, IZ, GW

Infinity Brochures

Ever wonder what agents are talking about when they say, "On page 14 of the Canada brochure.."? Thanks to Lenore, you can click on this link and find out!

http://www.infinityholidays.com.au

USA WBM

USA Destination/Content Meeting

July, 7,2015

Contracting –

• P1’s – 18 Contracts in house that need to be switched from Rollover to the 2016 contract
• P2’s -  Scheduled to be loaded by July 31^st
• No update on P3’s
• August is the 1^st load date for CARS

Emails -  Pauline has stressed to the team they need to get thru the emails ( ex. Oldest email in the Destination Inbox is June 10th )

The whole team will be learning about CARS, so hopefully in the near future anyone on the team can answer questions, issues etc.

Lastly, Pauline has reiterated to please go to the members of the Content team for any issues, questions etc.

H/CUN/Grand Oasis Cancun & H/RMY/Grand Oasis Tulum

Latin America - Mexico - Cancun - Riviera Maya

For 2016 the Grand Oasis Cancun and Oasis Cancun will be combined to form just the Grand Oasis Cancun. The same goes for the Grand Oasis Tulum and Oasis Tulum. The Grand Oasis Tulum and Oasis Tulum will also be combined to form just the Grand Oasis Tulum. All bookings for the Oasis Cancun and Oasis Tulum will absorbed by the Grand Oasis Cancun and Grans Oasis Tulum. Could you please notify all of the attached bookings about this change for these 2 resorts? If you have any questions please don’t hesitate to ask.

Effective December 24, 2015 we will discontinue the selling of the Oasis Cancun, as well as the Oasis Tulum.

o   The room inventories previously assigned to these two resorts will transition and blend into the Grand brand (Grand Oasis Cancun & Grand Oasis Tulum respectively) .  As a result we will be able to offer a more upscale and consistent resort experience for all our guests.

o   Guests staying at these resorts will have access to all the amenities, facilities and services thus avoiding the previous tiered segmentation.

o   In the specific case of the Grand Oasis Cancun the only differentiation will be the new “The Pyramid at Grand Oasis” which as you know offers an even more upscale concept as well as exclusive access to a select number of restaurants and bars.

Please note that all room inventory previously offered as Oasis Cancun and Oasis Tulum will go through a very relevant refurbishing program in order to upgrade such inventory to the Grand brand levels.  This work will not interfere with the hotel’s regular operation.

H/NAS/Baha Mar Hotel & Casino - Closing

Caribbean - Bahamas - Nassau

On Tuesday, June 30^th it was announced in the trade that H/NAS/Baha Mar has filed Chapter 11.  Yesterday we received notification directly from Baha Mar that this is true and at this time they will no longer accept any new reservations nor will they honor any existing reservations they have on the books.   We were already working on relocations up to September 8^th and thankfully, we had taken the hotel offline some time ago to be safe and therefore, only have 2 additional bookings that will need to be relocated after that date.

The protections that are currently being worked on (for travel through September 8^th) will need to be finalized no later than July 7^th as we will need to ensure that an invoice for the protection amounts is issued to Baha Mar as soon as possible considering the announcement this week.  Maria will be sending out a separate reminder/message on that topic noting the deadline for finalization.

The 2 bookings that we have for travel September 9^th onwards are not being offered any protection by Baha Mar – we have, however, reviewed our current rates and alternatives in Calypso and will be presenting options that we feel suitable for relocation.  Maria will also be sending that message out today.

The press release from Baha Mar does note that they still intend to finish construction and open as soon as realistically possible however, until that time comes, we will not be sourcing this product for sale. 

H/SJD/Zoetry Casa del Mar

Latin America - Mexico - Los Cabos

Please note that as of today, AM Resorts has announced that Zoetry Casa del Mar will no longer be part of their portfolio.  Since Hurricane Odile, we have had this property shut down so there are no affected bookings which need to be relocated.  

As mentioned below, there will be a new property in Los Cabos - Breathless Los Cabos which will be opening in December 2015.  I will be updating you once we have reviewed all information and have launched property through HBSi.  

Below is the official statement from AM Resorts:

We would like to take this opportunity to provide you with an update on our properties in Los Cabos. Please be advised, as part of a mutual agreement and effective immediately, AMResorts will no longer be the provider of sales, marketing and brand management services for Zoëtry Casa Del Mar Los Cabos. Please note, we have truly appreciated your continued support during this time.

However, as part of our efforts to provide our mutual clients with the best possible vacation experience, we look forward to the continued growth of our brands in the destination of Los Cabos with the opening of Breathless Cabo San Lucas Resort & Spa coming December 1, 2015.  Ideal for sophisticated singles, couples and friends, Breathless Cabos San Lucas is located on Medano Beach, one of the only swimmable beaches and featuring stunning views of the famous Arch of Cabo San Lucas.

As a reminder to our previous notification, we are thrilled to unveil Dreams Los Cabos Suites Golf Resort & Spa will re-open on October 1, 2015, offering couples and couples with children our signature Unlimited-Luxury® concept in the destination of Los Cabos.  

Lastly, Secrets Puerto Los Cabos Golf & Spa Resort continues to be the go-to resort for adults seeking an Unlimited-Luxury® beachfront getaway unlike any other. 

Template: Xcode Rejection

Please see the below link for the xcode rejection template:

Supplier Rate Rejection

Caribbean WBM

Caribbean Procurement Team

June 25, 2015

o   Radisson- Aruba

o   Currently there is no new updates for this property.

o   As per email sent from Shauna on 12JUN15: Radisson is back up for sale for travel July 1 to October 31

o   Atlantis

o   Hospitality fee has not changed for the past few years and is the same for this coming year.

o    Unfortunately, we are unable to have a cheat sheet for the resort fees, taxes, etc as it is constantly changing. With that said, David Rupp will not agree to send in all emails with rates. He will advise to see procurement team.

o   H/OCJ/Moon Palace

o   Open for sale to the public after July 11.

o   Not open through FCGP and we do not have an update on when it will be open.

o   All Hard Rocks, Hyatt Ziva, & Hyatt Zilara

o   Will be going on Link sometime this year.

o   No eta on when link transition will happen

o   H/VIJ/Biras Creek – Closed permanently due to financial issues

H/PID/The Cove - Renovation

Caribbean - Bahamas - Paradise Island

A soft revonation will be underway at H/PID/The Cove with only 2-3 floors out of service at a time. Work will be halted for US Thanksgiving and Festive period. The resort will remain fully operational with no impact on our clients.

H/PUJ/Paradisus Updates

Caribbean - Dominican Republic - Punta Cana

Paradisus Palma Real:

In October 2014, an additional five Family Concierge room categories were added to the inventory at Paradisus Palma Real.  They have now been removed from our contract.  Existing bookings will be honored as made.  The categories no longer available are as follows:

§  Family Concierge Junior Suite

§  Family Concierge Suite

§  Family Concierge Junior Suite Ocean View

§  Family Concierge Junior Suite Ocean Front

§  Family Concierge Suite Ocean Front

The Reserve at Paradisus Palma Real:

3 new categories have now been added to our inventory at The Reserve at Paradisus Palma Real, they are as follows:

§  The Reserve Beach Luxury Junior Suite Ocean View

§  The Reserve Beach Luxury Junior Suite Ocean Front

§  The Reserve Beach Suite Ocean Front

These categories are located closest to the beach and represent the best location on property.  Room descriptions and pictures of the new room categories are attached.

All updates have been made in Calypso. 

Don’t forget, with myTime Select amenities clients receive $2000USD in resort coupons at Paradisus properties in Punta Cana! 

H/NAS/Baha Mar

Caribbean - Bahamas - Nassau

H/NAS/Baha Mar has extended their delayed opening until September 9, 2015. Please see below for compensation being offered:

• Rebook hotel stay at Baha Mar Casino Hotel for a later date or cancel reservation and book later: § Airfare change/cancel fees covered by Baha Mar § Rebooked hotel stay will be complimentary and equal to the number of nights they have previously booked (9/9/15 and beyond) • Guest still traveling over same dates § Partner must relocate the guest to another property of similar rating and room type (excluding all inclusive properties with the exception of Melia) • Baha Mar Casino Hotel will pay the difference between what was paid for their Baha Mar Casino Hotel stay and the new property With the continued lack of information and inability to set an opening date there is still concern about opening this property up in Calypso.  Once an opening date is set, Caribbean Procurement will determine an appropriate buffer to put on that date and reopen the property for sale.  They will continue to remain in close contact with Baha Mar for any updates and will share them as they are received.  Shauna will be in touch with another update on July 7 unless more information is received before then.

T/OCJ/Complimentary Jewel - Zcode

Caribbean - Jamaica - Ocho Rios

The following code has been loaded for the complimentary transfer from Montego Bay Airport to the Jewel Dunn's River.

T/OCJ/ZHAAZ

Priced for: GW

01JAN16-31Dec16

H/BDA/Rosewood Tuckers Point

Caribbean - Bermuda

H/BDA/Rosewood Tuckers Point Golf Course Closings:

July 18, 2015
Shallow tine aerification on the greens. During this time, the course will be closed in the morning, and will reopen after noon.
August 17-24, 2015
Course closed for a full scheduled deep tine aeration.
September 21, 2015
Shallow tine aerification on the greens. During this time, the course will be closed in the morning, and will reopen after noon.

H/VIJ/Biras Creek

Caribbean - British Virgin Islands

Please note that we have been advised that Biras Creek in the British Virgin Islands has ceased operations.  We currently only have one booking that we are working on to be relocated.

Should you have any questions or need any further information please contact Caribbean Product. They will update with any new information they receive.

Contacts: Product South Support

Lisa Sinopoli - Team leader - +61 7 3199 6551

Liz Ross - Assistant Team Leader - South Pacific and New Zealand - +61 7 3199 6316

Karen Anderson - South Pacific and New Zealand - +61 7 3199 6099

Dustin Kong - Australia - +61 7 3199 6519

Rhiannon Wood - Australia - +61 7 3199 6490

Sarah Van Duren - Australia - +61 7 3199 6065

Gemma Sinclair - Asia and Arabia (Sydney Based) - +61 7 3199 6783

Simona Chehades - Asia and Arabia (Sydney Based) - +61 7 3199 6002

M/WDQ/MCO/Disney Tickets

US East - Florida - Orlando - Disney

Here are some instructions regarding Disney for the IK market courtesy of Adrienne per Lori Hunt:

ONSITE DISNEY TICKETS WDQ they will get their tickets when they check in at the Disney Hotel.  Which is also where they can get their Disney Magic Bands as Disney does NOT send them Internationally.

OFFSITE DISNEY TICKETS MCO this is actually done through Bonotel and a confirmation # must be provided to them and they will have the tickets sent to them BEFORE they leave, they are not picked up at Destination

H/RMY/Generations RFP Exception

Latin America - Mexico - Riviera Maya

H/RMY/Generations Resort:

Please note Karisma Resorts has authorized our agents may use 2015 rates for 2016 travel not yet received in-house. They do not want us to use their website and deduct 20% commission. Thank you

PER SUPPLIER:

"As previous confirmed, you can book 2016 roll over rates and EBB promotions as per contract. Communication of rates in hotel manifest should not take place."

Bermuda Promotion

Caribbean - Bermuda

Bermuda Endless Summer

Valid Markets: USA/Canada

Booking window: to 25Nov15

Travel window: 24Aug15-25Nov15

Minimum stay: 3 nights

Participating hotels:

Fairmont Southampton, 3^rd night free (travel 07Sep15 to 25Nov15)

Hamilton Princess Beach Club, 3^rd night free

Coco Reef, 3^rd night free

Grotto Bay Beach Club, 3^rd night free

Newstead Belmont Hills, 4^th night free (blackout 08Oct-11Oct & 16Oct-22Oct)

Pompano Beach Club, 4^th night free

Rosewood Tucker’s Point, 4^th night free 

M/HNL/Natural Highlights of Oahu - Zcode

US West - Hawaii - Oahu - Honolulu

I have created a zcode per the 2016 contract for M/HNL/Natural Highlights of Oahu:

M/HNL/ZMCAG
01Jan16-31Dec16
All Occupanices (Adult Only)
Priced for: All selling businesses

M/PAR/Versailles

Europe - France - Paris

Below are descriptions of the tours by PARIS CITY VISION

We offer a number of different tours so there is something to suit everyone:

1.Versailles with Audio guide–Departs Paris 8:45 or 14:00 or be picked up from your hotel at 8:00
   or 13:15 –Visit the State Apartments, the King's and Queen's bedrooms and the Hall of Mirrors.
   (Available in 11 languages)

2.Versailles with Guide Morning –Departs Paris 8:45 –Guided visit to the State Apartments, the
   King's and Queen's bedrooms and Fast Pass to the Hall of Mirrors. Free time to visit the gardens -
   ticket included. (available in 8 Languages depending on departure day)

3.Versailles with Guide Afternoon –Departs Paris 14:00 –Guided visit to the State Apartments, the
   King's and Queen's bedrooms and Fast Pass to the Hall of Mirrors. Free time to visit the gardens -
   ticket included. (available in 4 Languages depending on departure)

4.Versailles, special fountain display. –Departs Paris 14:00 (Doesn’t run in winter) –Including a  
   guided visit to the State Apartments, the King's and Queen's bedroom and the gardens to enjoy the
   Fountains Display. (Available in 4 languages) When this tour runs it replaces the Versailles with
   Guide afternoon tour.

5. Giverny and Versailles with guide –Departs Paris 8:15 (Does not run in winter) –Visit of Monet's     home and gardens at Givernyand Lunch in the countryside. Guided visit to the Palace of Versailles.     Visit of the gardens on your own. (available in 3 Languages depending on departure day)

Tours 1, 3 and 5 are also available as a Premium or Private Tour

M/ROM/Vatican Museums

Europe - Italy - Rome


We feature a number of options from Carrani –all with skip-the-line use of the Partners entrance:

•1) Standard AM tour (with pick-up) –Entrance 8:30 –Visits Vatican Museum & St Peters Basilica
      with guide (mono-lingual)
•2) Standard PM tour (with pick-up) –Entrance 14:30 –Visits Vatican Museums with guide (mono-
      lingual)
•3) Exclusive Early AM tour (no pick-up) –Entrance 7:45 Visits Vatican Museums in the first group
      entering, ahead of the public opening –NO CROWDS –with audio-guide
•4) Exclusive Extended AM tour (no pick-up) –Entrance 8:30 –Visits Vatican Museum, Vatican
      Gardens, Bramante Staircase & St Peters Basilica with guide (English only)
•5) Vatican Night tour (with pick-up) –Entrance 19:30 –Visits Vatican Museums with guide (mono-
      lingual)

Tours 1, 3 and 4 are also available as a Private Guided Tour

Our Preferred Partner Carrani  have over 80 years experience and are one of just 3 Vatican Key Partners

Luxe by Liberty

Qualifications:

• 5 or more night duration to the most selective luxury properties
• 1 Liberty Experience, preferably and Insider Experience where applicable

  **Release date September, 2015

  **Agents book thru Calypso or WWT

                              

 Amendments/Updates

Who to contact for investigations:

• Load errors - Adam's Team,
• Product Errors - Carolyn, Kelly, Phil (Product Ranges Team)