Latin America - Mexico - Riviera Maya
The Riu Playacar will be completely closed for
total renovations during the travel period of 27 Apr 15 – 10 Oct 15. For
travel 27 Apr 15 – 24 May 15 Riu does not have any availability to
accommodate our mutual clients at another Riu property.
They have reached out
to us requesting our assistance in relocating these 4 bookings to
alternate accommodations. Please have the agent notify the Mexico Product Team on what hotel
they chose to move to so that we can arrange the protection of any price
difference.
**UPDATE**
We were just advised by the
supplier that due to the complete hotel closure of the Riu Playacar all of the bookings for travel 25 May 15 – 10 Oct 15 will be upgraded to the Riu
Palace Riviera Maya. As per the supplier’s
emaill, they do not need to make any changes with their hotel in Calypso.
The Riu Palace Riviera Maya will accept their current documents. The agents
just need to update their transfers so that the transfer company is aware that
they will be staying at the Riu Palace Riviera Maya. If you have any questions
please don’t hesitate to ask.
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